Frequently asked questions

Once an order has been placed, it cannot be modified or cancelled. As we offer same-day and next-day delivery, all orders are processed immediately to ensure they reach you as quickly as possible.

We currently deliver exclusively within the UAE. Delivery times vary depending on the emirate.

We offer same-day delivery in Dubai for orders placed before 1:30 PM. Orders placed after 1:30 PM will be delivered the following day.

For all other emirates, we offer next-day delivery. Orders must be placed before 6:30 PM to qualify for next-day delivery.

Deliveries take place between 5 PM and 10 PM, Monday to Saturday. We do not deliver on Sundays.

Delivery fees are calculated at checkout based on your delivery location.

Eligible items may be returned within 10 days of receiving your order for store credit. Items must be unworn, unused, unaltered and returned in their original condition and packaging. Returns that do not meet these conditions may not be accepted.

Email returns@thejwlrs.com with your name, order number, the item(s) you wish to return and your collection address. Please place the item(s) in both their original packaging and The Jwlrs packaging to ensure they are properly protected and prevent any damage. We will arrange collection from the address provided.

You have 10 days from the date you receive your order to request a return.

We do not currently offer exchanges. Eligible items may be returned for store credit, which can be used to place a new order.

Store credit will be issued for the price of the returned item(s) only. Delivery fees are non-refundable.

Once your return has been received, inspected and approved, we will notify you by email and issue your store credit. Store credit is valid for 6 months from the date of issue.

To preserve your jewelry, avoid contact with water, perfume, cosmetics, lotions and household chemicals. Remove your pieces before showering, swimming, exercising or sleeping. After wearing, gently wipe with a soft, dry cloth and store in its pouch, away from direct light, heat and humidity. As many pieces are handmade, gold-plated or feature natural stones, they should always be handled with care.

Every order arrives beautifully presented in THE JWLRS signature packaging, ready to gift or enjoy yourself.

Yes. Your jewelry will come with its original designer packaging, beautifully presented within The Jwlrs packaging.

We include a packing list with your order number and a list of the items purchased. No prices are shown, making it perfectly suitable for gifting.

Definitely. Simply enter the recipient's name, delivery address and phone number at checkout, and we'll deliver the order directly to them.

Yes. All products available to purchase on our website are currently in stock and ready for delivery.

A sold-out piece is unfortunately no longer available at the moment, but it may come back in stock. Add it to your Wishlist to be notified when it becomes available again.